Terms and Conditions

2. The company shall invoice the client at the commencement of each stage according to the project or order schedule.

3. For product orders, customer shall pay The Company a 50% down payment (equivalent to half the price of the product) before the design process, order manufacturing or project management can commence. The down payment is non-refundable once the design is confirmed by the customer and when our production starts.

4. The client is highly encouraged to study any design drawings, specifications, material selections, or information stated in the quotation before confirming the order through payment. Any changes requested by the client, once production starts, will be charged accordingly. 

5. The remaining balance must be paid prior delivery, unless stated otherwise. For overseas bulk orders, payment must be made before loading the container at our manufacturing facilities.

6. For items which are on stock or displayed in our showroom, full payment is required.

7. Once payment is completed, it is understood that the client agrees with the terms and conditions stated in this document.

8. Any payment received 14 days after the date of invoice will be considered as late payment. A corresponding extension to the production will be requested. The Company reserves the rights to suspend the work indefinitely until payment is made.

9. The Company reserves the right to not accept partial fulfillment of each corresponding invoice.

10. The Company strictly retains ownership and property rights of any articles delivered and/or installed. The Company must also be given, by the client, full access to all delivered items or the renovation site until payments are made in full. The ownership of a product shall only pass to the client upon our receipt of the full payment as stated in the invoice.  

11. The Company reserves all the rights related to design, copywriting, intellectual property and so on, unless states otherwise. 

12. In the event that a product is undercharged or under quoted by us for any reason whatsoever, we shall have the right to settle an agreement with the client regarding the pricing discrepancy and issue an additional invoice for the said discrepancy. The Company has the right to cancel the order if the settlement agreement fails. The Company may or may not refund the deposit based on a case to case criteria and whether the production started of not. 

13. The work schedule, design or plan (if any) and delivery dates only serve as a guide. It is subjected to change based on current situations. The Company will inform the client (in writing) when such changes occur.

14.If any external subcontractors (not appointed by our company) handle the delivery of the products, The Company will not be responsible for any site management issues, delivery mis-coordination, or damage in the quality of work.

15. All overseas and/or indent items are subjected to the availability of the manufacturer’s mills and carriers. The Company shall not be responsible for non-delivery or late delivery of the products due to circumstances beyond its control. In cases where external suppliers fail to provide materials, The Company reserves the rights to use similar materials from other sources in order to complete the order. 

16. All details and drawings provided by the Company represents design intend and concept. All final products will follow this design to our best knowledge, production timeline, technical ability and limitations, experience of our workers and budget set up by client.

3) ORDERS, VARIATION ORDERS AND CHANGES

1. A product order will only be considered confirmed if payment has been made. The quotation or invoice is considered as a binding contract between The Company and the client and is rectified through payment. The order will be produced to your own specification and design. The client is highly encouraged to ask for clarification if any question arises. A verbal or written acknowledgment will be received upon order confirmation.

2. Any additional or replacement items (not reflected in the quotation) to be done due to site situation and / or client request will be considered as a variation order.

3. All variation orders are subject to client confirmation and full payment must be made before work starts.

4. The Company reserves the rights to suspend all work for not more than 5 working days to plan the incorporation of the variation order into the existing work. This may lead to alteration or additional charges. The Company shall not be held liable for any delays.

4) DELAY OR DISCONTINUATION OF WORKS / CANCELLATION OF ITEMS

1. In the event that a client calls for termination and / or discontinuation of work at any stage, the deposit fee is non-refundable and will be considered as payment for any work done onsite or offsite.

2. For products, The Company will not accept cancellation from confirmed orders. All payment will be forfeited in the vent of cancellation.

3. The Company reserves the right to invoice for all work done including design & specification drawings, 3D presentations, items fabricated off site, etc. should the client decide to terminate work at any stage.

4. The Company will defer the continuation of any work that has been cancelled to a new contractual arrangement between the client and the company.

5. The Company reserves the right to give notice of work termination if there is a contract breach or an unexpected event occurs.

6. The Company has the right to cancel any confirmed product order at any time and for any reason whatsoever without the client’s prior consent or agreement. Upon cancellation, The Company is no longer obliged to deliver the product. The Company shall return the deposit fee two (2) weeks after cancellation, without any interest or compensation.

5) WARRANTY OF ITEMS

1. The Company will be responsible for any manufacture defects for one (1) month after the product’s delivery, unless otherwise stated in the contract. The Company bears no responsibility for the wear and tear or inappropriate use of finished items after the one (1) month period. The company will not accept liability for any damages caused by a product’s inappropriate use.

2. All natural or manmade resource materials including marble, granite, veneer, solid wood, laminate, plywood, fabric, genuine leather, metals etc. may have watermarks, spots or tone irregularities. These irregularities are caused naturally and will not be considered as defects. Based on conditions and furniture placements, the natural and manmade materials might experience following: hairline cracks, unevenness, material odors, shrinkages, irregular polishes, slight natural scratches, stone crystallizations, different stain tonalities, and so on. All above mentioned claims are not considered to be defects. The Company reserves the rights to refuse any claims that are related to material characteristics.

3. The Company reserves the right of inaccuracy that reflects international industry standards (1-5mm) based on material and design of the furniture and carpentry.

4. For more information refer to: 8) Inspection and Acceptance of the Products

6) DELIVERY

1. All delivery dates provided by The Company (whether stated in the quotation, the invoice or otherwise) are mere estimates only. Accordingly, The Company shall not accept any liability for product delivery delays.

2. Full payment must be made before delivery schedule can be arranged with the client, unless otherwise stated.

3. For all items in stock, your delivery must be taken one (1) month from the date of purchase.

4. The receiver must be 18 years or older. Any claims regarding the delivery after signing will not be accepted.

5. Once item is delivered and delivery note is signed, it is confirmed that item is fully accepted in a state as it is, any subsequent claims can be refused by the Company unless the issue is acknowledged by the company and falls within warranty period.

6.Unless otherwise stated, all deliveries must be delivered to a single address at a building’s ground floor or to a level that has access to a lift where the delivered item can fit. In cases where items must be carried by staircase, additional labour charges will be imposed at prevailing rates. In cases where delivery must be made to more than one (1) address, an additional transport fee will be charged at prevailing rates for each delivery.

7. The client must ensure access to project site or delivery site prior to commencement of delivery or renovation works. The Company shall not be held responsible for any loss or damage to loose articles left behind by the client in the delivery site. Any additional costs in terms of delivery equipment, e.g. the use of a crane, will be the sole responsibility of the client and will be charged accordingly. Whilst every care will be taken, no responsibility will be taken for customer’s property being damage during delivery.

8. If product delivery is not possible or if the client is not present during delivery, the products will be returned to The Company warehouse. The client will be invoiced for any additional transportation and delivery fee. In addition, storage fee will be shouldered by the client in accordance to the Terms and Conditions.

7) STORAGE FEE

1. Any orders that are confirmed by The Company as ready to deliver must be accepted by the client within one (1) week. If delivery is postponed by the client, The Company may charge a storage fee equivalent to $SG 70.00 per item per week. Any order stored longer than three (3) months may be disposed or confiscated without compensation.

2. The Storage Fee may be paid in lump sum or in advanced.